Return & Refund Policy – Mahlal Herbicare

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund guidelines below:

1. Eligibility for Returns

• Products may be returned within 7 days of delivery.

• Items must be unused, unopened, and in original packaging.

• For hygiene and safety reasons, opened beauty or wellness products cannot be returned unless defective or damaged.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at info@mahlalherbicare.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.

3. Non-Returnable Items

• Opened or used herbal beauty/wellness products.

• Items purchased on sale or with promotional discounts (unless defective).

4. Refund Process

• Once your return is received and inspected, we will notify you via email.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping charges are non-refundable (except in cases of wrong or damaged items).

5. How to Request a Return

To initiate a return, email info@mahlalherbicare.com with your order number, details, and reason for return. Our team will guide you through the process.